Grandwest Casino Terms of Use
These Terms of Use govern access to and use of the facilities, services and website operated by Sunwest International (Pty) Limited trading as Grandwest Casino and Entertainment World (“Grandwest Casino”, “the casino”, “the company”). By entering the premises, using any services or accessing the website, you agree to be bound by these terms.
1. Acceptance of Terms
1.1. These Terms of Use apply to all visitors, guests and users of Grandwest Casino and Entertainment World, located at 1 Jakes Gerwel Drive, Goodwood, Cape Town, South Africa.
1.2. By entering the premises or using the website at https://www.suninternational.com/grandwest/, you acknowledge that you have read, understood and agree to comply with these terms, all applicable house rules, posted game rules and regulatory requirements.
1.3. The company reserves the right to amend these terms at any time. Amendments take effect upon posting on the website or display on the premises. Continued use of the facilities or services after such posting constitutes acceptance of the amended terms.
2. Regulatory Framework
2.1. Grandwest Casino operates under a licence issued by the Western Cape Gambling and Racing Board in accordance with the Western Cape Gambling and Racing Act 4 of 1996.
2.2. All gaming activities conducted on the premises are subject to the provisions of the Western Cape Gambling and Racing Act, regulations issued thereunder, and conditions attached to the operating licence.
2.3. The company is required to comply with statutory obligations including taxation, record-keeping, reporting and responsible gambling measures as prescribed by the Western Cape Gambling and Racing Board and national gambling authorities.
3. Access and Eligibility
3.1. Access to gaming areas is restricted to persons who meet the minimum age requirement prescribed by applicable gambling legislation in the Western Cape.
3.2. Identification may be requested from any person seeking entry to gaming areas. Failure to provide satisfactory proof of age or identity will result in refusal of entry.
3.3. Entry may be refused to, or any person may be removed from, the premises if that person:
- is visibly intoxicated or under the influence of substances;
- behaves in a disorderly, abusive or threatening manner;
- is subject to a self-exclusion order or has been barred from the premises;
- fails to comply with house rules or dress code;
- poses a risk to the safety or security of other guests or staff.
3.4. Entry to certain areas, including the Salon Privé and Captain’s Cabin, is restricted to invited guests or members of the Most Valued Guest (MVG) programme who meet specified criteria.
4. Use of Gaming Facilities
4.1. All slot machines at Grandwest Casino operate using smart card technology. Players must obtain a player card and register an account in order to use slot machines.
4.2. Amounts deducted from player slot accounts as a result of slot machine play, including both own funds and promotional freeplay credits, are recorded and reported in accordance with statutory definitions and tax obligations under the Western Cape Gambling and Racing Act.
4.3. Table games are conducted in accordance with posted game rules. Players must familiarise themselves with the rules of each game before participating. Disputes regarding game outcomes are subject to review by gaming management and, where applicable, the Western Cape Gambling and Racing Board.
4.4. Smoking and non-smoking gaming areas are operated on the premises. Guests must comply with designated smoking policies and may not smoke in non-smoking zones.
4.5. Gaming facilities are open 24 hours a day, seven days a week. Access to specific gaming areas may be closed or restricted for maintenance, security or regulatory reasons without prior notice.
5. Player Accounts and Smart Card Use
5.1. To use slot machines, a player must register for a player account and obtain a smart card. Registration requires provision of accurate personal information and proof of identity.
5.2. The account holder is responsible for maintaining the confidentiality of player account credentials and smart card. Any activity conducted using an account or card will be attributed to the account holder.
5.3. Loss, theft or unauthorised use of a smart card must be reported immediately by contacting +27 21 505 7777 or [email protected].
5.4. The company reserves the right to suspend or terminate player accounts that are used in breach of these terms, house rules or applicable law.
6. Most Valued Guest Programme
6.1. Participation in the Most Valued Guest (MVG) loyalty programme is subject to separate programme terms and conditions.
6.2. MVG benefits, tier status and promotional credits are awarded at the discretion of the company and may be modified, suspended or withdrawn at any time.
6.3. Promotional freeplay credits issued under the MVG programme are subject to the same regulatory treatment as own-fund credits when used in gaming activities.
6.4. Enquiries regarding MVG accounts and benefits should be directed to [email protected].
7. Responsible Gambling
7.1. The casino operates in accordance with applicable responsible gambling requirements and provides measures intended to support guests who may be at risk of gambling-related harm.
7.2. Information on responsible gambling, self-exclusion and support services is available on the website and at designated points on the premises.
7.3. Guests may apply for voluntary self-exclusion from the premises by contacting the responsible gambling team. Self-exclusion applications are processed in accordance with regulatory requirements and internal procedures.
7.4. Service may be refused to, or any person may be removed from, the premises if there is a reasonable belief that the person is gambling beyond their means or exhibiting signs of problem gambling.
8. Use of the Website
8.1. The website at https://www.suninternational.com/grandwest/ is provided for informational purposes and to facilitate bookings for accommodation, dining and entertainment.
8.2. Use of the website is subject to Sun International’s general Terms and Conditions and Privacy Notice, accessible via links in the website footer.
8.3. The website may not be used for any unlawful purpose or in any manner that could damage, disable or impair systems or interfere with other users’ access.
8.4. All content on the website, including text, images, logos and trademarks, is the property of Sun International or its licensors and is protected by intellectual property laws. No rights in such content are granted other than as strictly necessary for lawful personal use of the website.
9. Privacy and Data Protection
9.1. Personal information is collected, used and processed in accordance with the Privacy Notice and applicable data protection legislation.
9.2. By using the facilities or services, you consent to the collection and processing of your personal information for purposes including account management, regulatory compliance, security, marketing and provision of services.
9.3. Personal information may be shared with regulatory authorities, law enforcement agencies and service providers as required by law or as necessary for the operation of the business.
9.4. You have the right to request access to, correction of, or deletion of your personal information by contacting [email protected], subject to applicable legal requirements.
10. Liability and Disclaimers
10.1. Reasonable measures are taken to support the safety and security of the premises, but no liability is accepted for loss, theft or damage to personal property unless caused by the negligence of the company.
10.2. Gaming outcomes are determined by chance and, in the case of slot machines, by certified random number generators. No particular outcome or level of winnings is guaranteed.
10.3. The company is not liable for any indirect, consequential or special damages arising from use of the facilities or services, except to the extent prohibited by law.
10.4. The liability of the company for any claim arising from use of the facilities or services is limited to the amount paid by the user for the relevant service, except where liability cannot be excluded or limited by law.
11. Conduct and House Rules
11.1. All guests must comply with house rules posted on the premises and communicated by staff.
11.2. Prohibited conduct includes but is not limited to:
- cheating, collusion or use of devices to gain unfair advantage;
- harassment, intimidation or abusive behaviour toward staff or other guests;
- photography or recording in gaming areas without prior authorisation;
- loitering or solicitation;
- bringing weapons or prohibited items onto the premises.
11.3. Breach of house rules may result in removal from the premises, forfeiture of winnings, suspension or termination of accounts, and referral to law enforcement authorities.
12. Dispute Resolution
12.1. Any dispute arising from use of the facilities or services should be raised with management in the first instance by contacting +27 21 505 7777 or [email protected].
12.2. Disputes regarding gaming outcomes or regulatory matters may be referred to the Western Cape Gambling and Racing Board in accordance with applicable procedures.
12.3. These terms are governed by the laws of the Republic of South Africa. Any legal proceedings arising from these terms or use of the facilities must be brought in the courts of South Africa.
13. Contact Information
For enquiries regarding these Terms of Use or any aspect of the services, contact:
- Phone: +27 21 505 7777
- Email: [email protected]
- Address: 1 Jakes Gerwel Drive, Goodwood, Cape Town, South Africa
For MVG programme enquiries:
- Email: [email protected]
These Terms of Use were last updated in 2025. Periodic review of these terms is recommended to stay informed of any changes.